At Infoaadi Softwares, we strive to provide top-quality digital services and packages. We understand that plans can change, and we aim to handle cancellations and refunds in a fair and transparent manner.
1. Order Cancellations
- Orders can be cancelled within 24 hours of purchase, provided the service hasn’t been started.
- To cancel, email us at support@infoaadi.com with your order number and reason.
- Once the service begins or is delivered, cancellations are no longer accepted.
2. Refund Eligibility
- Cancellations made within the allowed window are eligible for refunds.
- Refunds are allowed in cases of duplicate charges or service misrepresentation.
- Refunds are not applicable for change of mind after service initiation or completed services.
3. Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds are issued to the original method of payment.
- We will notify you via email once your refund is initiated.
4. Razorpay Payment Gateway Terms
- All transactions are processed securely via Razorpay.
- Razorpay may take up to 5–7 working days to reflect the refunded amount in your account depending on your bank.
- Infoaadi Softwares is not liable for any delays caused by bank or payment gateway operations.
- For payment disputes, customers can also contact Razorpay support at razorpay.com/support.
5. Contact Us
For any questions regarding this policy, feel free to contact us at:
📧 support@infoaadi.com
📞 +91 93542 32930
